![]() Make sure all Group Policy consoles are closed first. If this machine doesn’t have Citrix Studio installed, then install the Citrix Group Policy component from the 圆4Citrix Policy folder on the Citrix Virtual Apps and Desktops ISO. ![]() Please note, these keyboard shortcuts must be configured to work in a citrix terminal session, otherwise you will just move the citrix session window, since keyinputs are not forwarded into the session. Login to a machine that has the Group Policy Management Console (GPMC) Windows Feature installed. If you hold down WINDOWS + SHIFT then click ARROW key, it will make a window JUMP to the screen in the direction of the arrow, not align to the sides. This will align window to the sides up or down or sideways, but also move windows to other screens if you do it repeatedly. Try press flag/windows key, and while holding it down press arrow keys several times left or right or up or down to see if the window is moved into view. The user may be using other machines, with multiple monitors and the windows are actually outside the visible view of the screen, and users have put windows on the other screens, this information is saved back to the citrix profile, and it still has the window coordinates in the profile loading it up on a 1-screen laptop, placing the windows at those coordinates outside the visible view of the laptop.
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